Privacy policy

Last updated: January 9, 2025

This Privacy Policy describes how HeyDoodle South Africa (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from heydoodle.co.za (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”). For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect personal information about you from a variety of sources, as set out below. The information we collect and use varies depending on how you interact with us.

In addition to the specific uses described below, we may use the information we collect about you to:

Communicate with you
Provide, maintain, and improve the Services
Comply with applicable legal obligations
Enforce our terms of service
Protect or defend the Services, our rights, and the rights of our users or others

What Personal Information We Collect

Information We Collect Directly from You

Information that you provide through our Services may include:

Contact details: name, address, phone number, and email
Order information: billing address, shipping address, payment confirmation, email address, and phone number
Account information: username, password, and security details
Shopping information: items viewed, added to cart, loyalty points, referrals, gift cards, reviews, or purchases
Customer support information: details included in your messages or inquiries

Some features of the Services may require you to provide certain information. Choosing not to provide it may limit your ability to access certain features.

Information We Collect Automatically

We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include:

Device and browser information
IP address and network details
Information about how you interact with the Site and your account

Information We Obtain from Third Parties

We may also receive information about you from:

Service providers who support our Site (e.g., Shopify)
Payment processors who collect payment details to process transactions
Marketing and analytics providers who track interactions with our Site, emails, and ads

How We Use Your Personal Information

We use your personal information for purposes including:

Providing Products and Services: processing orders, payments, deliveries, returns, exchanges, and account management
Marketing and Advertising: sending promotional communications by email, SMS, or post, and showing relevant ads
Security and Fraud Prevention: detecting and addressing fraudulent or malicious activity
Customer Support and Service Improvement: responding to inquiries and improving our offerings

We use cookies and similar technologies for site functionality, analytics, and advertising. For details on cookies used by Shopify, visit Shopify Cookie Policy.

You may adjust your browser settings to block cookies, but doing so may affect your experience on the Site.

How We Disclose Personal Information

We may share your personal information with:

Vendors and service providers (e.g., payment processors, shipping partners, IT providers)
Business and marketing partners
Affiliates within our corporate group
Authorities or legal entities if required by law
In connection with business transactions (e.g., mergers, acquisitions, restructuring)

We do not use or disclose sensitive personal information without your consent or for purposes of inferring characteristics about you.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If you believe your child has provided information to us, please contact us for assistance.

Security and Retention of Your Information

We implement appropriate safeguards to protect your personal information, but no system is fully secure. We retain information only for as long as necessary to provide Services, meet legal requirements, and resolve disputes.

Your Rights

Depending on South African and other applicable data protection laws, you may have rights such as:

Access / Know the personal information we hold about you
Delete your personal information
Correct inaccurate information
Data Portability (request a copy of your data)
Restrict Processing of your information
Withdraw Consent where applicable
Opt Out of Marketing Communications

You can exercise your rights by contacting us (see details below). We may require identity verification before fulfilling your request.

International Users

If you access the Site from outside South Africa, note that your information may be transferred and processed in other countries. Where required, we rely on appropriate legal mechanisms (such as Standard Contractual Clauses) to safeguard such transfers.

Complaints

If you have concerns about how we process your data, please contact us first. If you are not satisfied, you may also lodge a complaint with the Information Regulator (South Africa) at inforeg.org.za.

For questions about this Privacy Policy, or to exercise your rights, please contact us at:

sales@polkidotpi.co.za

Privacy policy

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